Vital Signs

Guest Blog Post from Leah Baade, Youth in Philanthropy and Social Media Coordinator
Victoria Foundation

Victoria needs your help.

Tuesday, July 5th marked the launch of the 6th annual Victoria’s Vital Signs® survey.

This is an annual survey of Victoria area residents that was initiated by the Victoria Foundation in 2006. The survey allows residents to rate Victoria in 11 issues areas deemed critical to quality of life. These include:

  • Arts & Culture
  • Belonging & Leadership
  • Economy
  • Environment
  • Getting Started
  • Health & Wellness
  • Housing
  • Learning
  • Safety
  • Standard of Living
  • Transportation

Survey responses are collected and then compiled in the Victoria’s Vital Signs® report, launched in October each year. The report is a catalyst for sparking conversation around the workplace, at home, in schools and on the streets.

The more participation the better! Please share these links with your family, friends and colleagues.

This annual community check-up has become a proven valuable resource in our community – from social planning, to identifying philanthropic opportunities. Victoria’s Vital Signs® helps the Victoria Foundation determine the areas of greatest need and impacts granting decisions.

Please visit our website to participate and share your experience. The survey launches on Tuesday, July 5, 2011.

There are great prizes from local businesses up for grabs just for participating.  These include:

Take the survey!

 

Are You Primed for Major Gift Solicitation?

Major gifts are typically defined as the largest gifts that  require the most thought by the donor. They most often involve you and your leadership (board, management, program lead) cultivating a trusting relationship with a prospect/ investor. They also require your organization to have a clear vision and an ability to articulate that vision.

Simply put, if major gifts are not where you energy is being spent then you are wasting the resources of your organization.

In my experience, the first place that many Board of Directors suggest to garner support is through free  media stories. This is seen as an easy and all-powerful fix. In fact, it is hit and miss both in terms of the story being picked up, as well as relaying the information to potential prospects. I don’t know about you, but I am only going to invest my largest donations in an organization whose leadership I know and trust and whose project I can clearly empathize.

A simple rule is: people give to people. Take your neighbour canvassing, for instance. It doesn’t matter which charity they are soliciting for, you will probably donate something. Statistics show you will donate more if you have been personally touched by something the charity is addressing (call it motivated by fear or hope). You will gift even more if you know and understand the work of the charity. And, get this, most of us will give the most, without being asked, if we have been kept intimately informed of the vision, need, project, leadership – basically, the case for support.

Now turn the tables around and examine if your organization has been communicating with your potential donors in a way that would make you want to invest. Can you identify some communication gaps? Some ways you can suggest to redirect your time and energies for a greater return?

I invite you not to take the easy way out. Relish meeting people face-to-face and hearing their hopes in making a difference. Eagerly anticipate the opportunities to share the story of your organization. Your role is that of a humble servant to the mission of your organization, the desires of the donor, and the betterment of the community. Enjoy the synergy you can create!

Prospect Cultivation

A prospect is a potential donor. Even if they have donated to your organization in the past, especially if they have donated to your organization in the past, they become prospective donors for the next ‘greatest need’.

After a prospect or group of prospects are identified, our job is twofold. First, we work to inform,       educate and inspire prospects about the project before we invite a donation. Ideally, especially with major donation prospects, we will also have an opportunity to hear what kind of difference they want to make and hear what questions they may have. Secondly, we arrange to build a personal connection and trusting relationship with the prospect and the leadership of our organization. This is best done face to face.

I believe the important concept to keep in the forefront during this process is the mission of the organization. Hopefully, this keeps us focussed on our mutual interest of making a difference and not on manipulating a prospect for the short term gain of a donation. This is one reason why I dislike the expression ‘hit up’ (a person) for a donation.  The mission is an important one and I want to facilitate a growing love-affair between the prospect and the mission, inspired by a mutual vision of a better situation.

High touch is better than high tech for cultivating a relationship but they can go hand-on-hand. A donor may rely on the website, newsletter, media reports and social media for information and even learning to trust the organization’s leadership and reputation. But, most larger gifts and long-term relationships will be built with that face-to-face interaction that can be gained at open houses, dinners, teas, presentations, etc.

If we approach prospects with the care and respect we would a friend or a family member then the cultivation process is really a two-way communication. We want to listen to the prospect – the difference they want to make, the questions they have, the way they want to be communicated with- just as much as we want to tell the stories of our organization’s work.

This is when strategy is an important component with your limited resources. Do your research and group your prospects into the best ways to communicate and interact based on the use of your resources throughout the calendar year.

Technology allows us to record this information, segment our prospects and customize our communication and approach in a manner that satisfies the prospect, saves our resources and, ultimately, benefits our mission.

Groundwire’s Engagement Pyramid is a new way of looking at the traditional fundraising pyramid and aligns with today’s ability to utilize technology for communication and cultivation. To me, this pyramid helps us focus on art and genuine engagement of cultivation and less about a short term gain of asking for as much money as you can.

What is your ‘view of the world’ in terms of prospect cultivation?

Micro-Blogging Belches

I carefully crafted my presentation, spent hours putting it in particular order with slide-in bullet points on a visually pleasing PowerPoint and the audience is not looking at me, and they appear not to be listening to me as they have their heads down, tweeting madly. This scenario was in my dreams as I was anticipating facilitating a Fund Development Workshop for the Emerging Leaders. I was ready with a #hashtag and hoping that they were going to utilize the tool to create conversation. Alas, it is too soon to expect such experimentation in my classroom.

SHOULD PEOPLE LIVE TWEET DURING YOUR PRESENTATION?

This ‘emerging’ practice is transforming the behaviour of both presenters and audience. Some consider it a lack of respect and distracting to all parties while others may see it as a value-added feature. There is a time for group talk and a time for listening and you may miss a lot of the expert’s presentation if you are tweeting, reading and listening at the same time.

And what if a core group of the audience decide that you suck? Anarchy!

Then again, it weeds out the boring ‘talking heads’ and tunes in better to adults’ interactive learning style. Who is the presentation really for anyway?

It can give presenters real-time feedback that can improve the message and delivery. I always say that “the answers are in the room” and the backchannel can help bring out the facts while stimulating discussion and engagement.

“Power to the people”, say I – the one who spent thirty years being too shy to contribute during class. So, I see tweeting as an opportunity for the quiet ones to be heard.

THOUGHTS?

Resource How To’s:

http://mashable.com/2010/08/12/tweetable-moment-presentations/

http://www.makeuseof.com/tag/powerpoint-twitter-tools-to-auto-tweet…

“The Backchannel: How Audiences are Using Twitter and Social Media and Changing Presentations Forever”, Atkinson, Cliff (New Riders, 2009).

 

When is a Gala Dinner Just a Dinner?

When is a Gala Dinner Just a Dinner?

When your organization decides to do an event you need to be clear on its purpose. It can be to raise funds, raise profile and cultivate prospective donors. I believe that every event, to be worthwhile, can and should do all three.

When is a gala dinner just a dinner?

  1. When you have not used a specific network to bring the right people into the room. Advertising a dinner and hoping that people will come is not enough. Before you even decide on an event ask yourself what network do you want to cultivate and what kind of an event will be appropriate. Next, who are the people within your network that could host the event and personally invite prospective guests.
  2. When you haven’t used it as a means to get profile (media attention) in the community. Why not? You have gone to all of the work to put on an event, there must be a newsworthy angle.
  3. When you haven’t used it as a platform to tell your story. At some point during the event the honorary chair, champion, or organization’s leader can speak about the need, a client can speak about the difference the organization made in their life and guests will walk away with a memento or collateral. A few weeks later follow up with the guests by mailing a newsletter, a thank you a photo from the event, etc.
  4. When you haven’t captured contact information about your guests. It is all good to raise money and even community profile with a garage sale, pumpkin smash, or film, but you must also implement a strategy to capture contact information to inform guests about the next event or to send your newsletter?
  5. When you haven’t given your guests an invitation to get involved or support your organization. I believe that we all want to make a positive difference in our community. Let your guests know how they might stay involved after the event through your collateral and/or presentation.
  6. When you haven’t raised money over and above the expenses, including staff and volunteer time. Sponsorship can and should cover expenses leaving the guest fees, auction, raffle and donations to be the fundraising component. You may not achieve this balance in the first year but it can be your ultimate goal.

Here are some positive examples for us to model after from the Greater Victoria community:

The Bridges for Women Society utilizes the media-worthy International Women’s Day and the sponsorship of A-Television to hold a luncheon with the very relevant and high-profile Mary Ellen Turpel-Lafond. No doubt they used their network to get the right people in the room to cultivate and raise some funds.

YouTube video profiling Bridges for Women event

Garth Homer Golf Tournament builds on its profile-raising ability with the participation and testimonial of Olympic champion Rick Say. In its 8th year, Say’s involvement helps keep the event new and fresh.

Artist for AIDS has all the makings of attracting people with wealth while raising funds and profile.

The Land Conservancy profiles one of their purchased and protected properties to host an ethnobotany workshop with internationally renowned scientist Dr. Nancy Turner and designed to attract the audience of informed and caring individuals that are likely to donate.

Victoria Women’s Transition House, the AGM is held at a terrific venue and becomes a thank you and cultivation tea with a networked socialite followed by the AGM with a featured speaker that will draw an audience in her own right.

On the surface, it looks as though these organizations give us examples of where injecting another strategy or two might make their events more purposeful:

Power to Play is a fantastic corporate event that uses the network at VIATEC to raise funds and good times. How it may improve is to get wider community profile by promote a celebrity champion who is participating,  a media challenge and perhaps a team of clients and mentors. Power to be utilized a champion to great success for another event with Ryder Hesjedal

Radical Reels Film Festival is a high profile film but without a champion, lacked the hook to attract media attention. Events like film festivals will only be a successful component of fundraising if you know you can get a particular network in the room. This can be achieved by honorary chairs sending a personal invitation to their network.

How can you make your events more purposeful?

 

Fundraising Q & A Session

Rather than guess at best practices, ask a fundraising professional those big or little questions about your plans and activities. I will be in attendance along with another guest profession.

Location: Vancity board room, Douglas Street, across from Mayfair Mall.

It is free, but space is limited so pre-register by emailing volvic@volunteervictoria.bc.ca

Second Wednesday of the month starting again in September. Time: 11:30 – 12:20 and 12:45 – 1:45. Call ahead to reserve your spot 250-386-2269.

Identifying our Family & Friends

Once upon a time there was a handful of people who felt passionate about a cause. They felt so passionate that they each put in funds and time to create a non-profit organization to meet a community need. Jump ahead years or even decades later and the organization may have different players. It may even have grown and become a complex organizational machine. But, as far as a fundraiser is concerned, there is still an inner core of people who can see the need and respond without being asked.

This central core of our organization is what I call our family. Typically, this core is made up of board members, management and major donors, as described in Russo’s Concentric Circle. The family is what bind us together and keeps the organization going. It is not suitable if our board and management are on the outside of the core, expecting donors to carry the weight of raising funds.

These are the people that have the ABC’s – the Ability to give (or find a way to give), the Belief in the organization and the Contact or relationship with the organization and most importantly, trust in the leadership. Why would we donate significantly if we don’t know or trust who is running the show?

As we move further from the core of the organization fundraising we are now talking to our friends. We need strategies to communicate with them and tell them about our needs, but once the case for support is explained, they will donate.

The further we move to the outside of the circle, the weaker the ABC links and the invitation to make a difference naturally transforms to an exercise in persuasion – a sales job.

It also becomes less efficient to raise funds. More advertising, staff resources, and tools are required. It is for this reason that when we need to create a campaign to raise funds the most effective approach to identify prospective donors is to first look to our existing inner core. They already are well-versed on the cause and obviously believe in it.

When I have asked my classes how there organization would raise $25,000 in a week they have often said they would advertise in traditional (and now social media). That takes time and money and you can’t be guaranteed that you are talking to your family or even your friends. You are trying to persuade and ‘sell’ the need.

We may be naturally drawn to the outside of the circle first because for many people it is easier to advertise and be arms length from the potential donor, than to sit down with someone, face to face, and tell the story of the need. We have all sorts of notions about the negativity of asking for funds.

Or, perhaps it is a perception that a story or advertisement will be exposed to so many people that the money will just flow in. First, that is a gamble. Second, you would have to spend a lot of money to design the advertising campaign for it to actually to create a return.

There may be a time and place for advertising in a fundraising campaign. For example, after you have campaigned with all the other ‘rings’ of constituents in Russo’s Concentric Circle. Or, if you are a start-up organization with an urgency to raise a lot of funds quickly, like the www.savemarylake.com social media campaign.

The first stage of the fundraising cycle is to Identify our Prospects. Next, we will talk about the cultivation process.

Showing you the way.

Your Case for Support

In my recent Planning for Success workshop for Volunteer Victoria I think the pivotal subject was creating the The Case for Support. Many of the 30 people in the room had the ‘Aha’ moment when we went to some of their websites and looked for evidence of their priority needs. Many websites had a Canada Helps button that asked for a donation, but very few described a priority need and engaged us in a human story.

The first step we can all make is to describe our priority needs on our websites. Your website is your most important tool for identification, cultivation, solicitation and stewardship of your donors. The creation of all collateral, presentations, grant writing, direct mail and face to face asks can be duplicated from your website information. By sharing the stories and needs so accessibly and with such clarity, all volunteers and staff in the organization naturally become spokespeople and support your fundraising efforts.

Take a look at your website’s home page. Where is your story of an urgent need? Do you have ‘one click’ to a human story about a problem, the solution, the urgency and how the reader could be involved?

One exceptional site to model after is The Girl Effect. The website information and the series of videos cultivate us as well as encourage us to take action. The options to be involved include donating one-time, donating monthly, choosing what specifically to donate for, sharing the video/website with friends, volunteering, advocating, and finding out more information. This one site takes us through the entire The Fundraising Cycle from identifying ourselves and our friends to being cultivated, then solicited and then thanked before being identified for another gift.

Our goal is for each priority need to have a human story that appeals to the reader’s heart, head and wallet. When your story describes the current problem or situation, what emotion does it stir? Pride? Fear? Inspiration? Hope? Grief?

You speak to the reader’s ‘head’ when you present a solution to the problem and a logic to why your organization has the history and resources to address the problem.

The reader is now ready to donate and knows that their contribution will make a difference because you have spoken to their ‘wallet’ by describing how each contribution, no matter if it is $25 or $2,500 will make a difference. The reader is important to solving the problem. Through your organization and this particular project the reader can be a part of something bigger than themselves.

The reader has decided that this is an important need to donate to but what is the urgency? Why should we donate to your project when there are 1100 charities in Greater Victoria inviting us to support them? Why you and why now? What is your call to action?

To evaluate your own website use the CharityChannels.ca evaluation form: Website exercise or contact CharityChannels@gmail.com to show you the way.

Interview on Action Plans with Susan Low

I was fortunate to spend some time with Susan Low of Directis Consulting to discuss small nonprofits and creating action plans based on their mission. We spontaneously videoed some of our conversation to share with you (below).  As a result of the interview, she put together a special half day and full day planning day package for small organizations starting from $2,500.  Package for Nonprofits

Interview with Susan Low